The Importance of PABX Systems in Communication


March 23, 2015

Definitively, a PABX (Private Automatic Branch Exchange), commonly known simply as PBX, enables a company to create its own internal phone network. Internal calling and re-routing of calls may be simplified as a result. PBX audio, video, instant messaging, and other business communications are processed by a switch system that functions in the same way as a modified traditional switchboard does.

Types and Functions of PBX Systems

PBX systems may be:

  • Traditionally hard-wired,
  • Virtual (IP-PBX), using VOIP technology to transmit calls via the Internet, or
  • Wireless, which removes physical limitations.

Primary functions of PBX systems include:

  • Making the initial connection,
  • Maintaining the connection,
  • Disconnecting (per the user’s command), and
  • Providing call monitoring and account information.

IP-PBX (IP) systems provide more features, extensions, and easily customized platforms. IP phones may be hardware based, adapted to connect to the Internet, such as that provided by the Vonage company, or software based, that allows computer calling using a sound card, such as Skype.

Benefits of PBX Systems

PBX systems are ideal for small business. They offer inexpensive alternatives with customizable features for their internal phone lines. Customer service is affordable and PBX systems typically offer flexibility as well as above average security and maintenance.

The Vonage PBX system is recommended for small businesses and telecommuters. It offers flexibility and a cloud-based phone solution. Accounts, all recordings, and billing information, may easily be reviewed.

Nextiva (VoIP) incorporates cutting-edge functionality and online faxing and caller ID, conferencing, mobile integration, and hosted call centers.

Remote wireless communications provide additional networks in off-site offices. For example, a construction site trailer-office can quickly and affordably be connected to the main office. Jive PBX offers a variety of the standard features as well as a visual dial plan editor, is affordable and fully customizable.

Regardless if the system is PBX or IP, incoming calls are rapidly and efficiently routed to the particular programmed phone extension. Benefits of implementing the PBX system include:

  • 1. Shared telecom resources
  • 2. Efficient handling of multiple calls simultaneously
  • 3. An automated greeting for all incoming calls, alleviating the need for a receptionist
  • 4. Programming to code and route each call to the appropriate extension
  • 5. Standby (for next call)

PBX Hybrid Systems

A hybrid phone system, when PBX and key systems merge, offer more convenient and efficient features to enhance business communications. PBX differs from a hybrid key system in the scope, degree, and complexity of the features offered. Features offered by the hybrid PBX system include call forwarding, alarms, voicemail, and scheduling. Current systems offer more features, such as welcome messages, hold music, caller ID, interactive voice responses, voice paging and public address, auto call accounting, remote system monitoring, speed dialing, and “station-specific limitations.” “Do not disturb” and night services features may also be set up.

Hybrid systems are a common tool in the financial services and hospitality industries. Advanced financial services hybrid systems typically attached PBXs to enable back-office staff to interact with voicemail.

Connor Pincus Group. Consulting Engineers.

Address: 1196 Toorak Road, CAMBERWELL, VIC 3124

Phone: (03) 9835 5000
Fax: (03) 9835 5050

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